Terms of Use

1. Eligibility and Account

If you are an individual, you may only use the Service if you have the power to form a contract. If you do not have the power to form a contract, you may not use the Service. If you are not an individual, you warrant that you are validly formed and existing under the laws of your jurisdiction of formation, that you have full power and authority to enter into these Terms, and that you have duly authorized your agent to bind you to these Terms.

The Service is intended for use by individuals and organizations located in Canada and the United States. If you are located outside of Canada or the United States, you are prohibited from using the Service. By using the Service, you represent and warrant that you are located in Canada or the United States. We reserve the right to terminate or suspend accounts we reasonably believe are being accessed from outside these jurisdictions.

“Minors” are individuals under the age of 16 (or under a higher age as provided in certain countries and territories). The Service is not intended for use by Minors. If you are a Minor in your place of residence, you may not use the Service. By using the Service, you represent and warrant that you are not a Minor.

You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at privacy@querra.ca if you suspect unauthorized access.

1.1 Account Inactivity

Querra may suspend or close your account and delete any associated content if there has been no account activity (such as a login or payment) for 12 consecutive months. Where practicable, we will attempt to notify you by email before closing your account due to inactivity, giving you an opportunity to log in and keep your account active. You are responsible for ensuring your registered email address remains current.

2. The Service

The Service is a research platform that lets you build and field surveys, code qualitative data, and synthesize findings. The Service is currently in open beta. During the beta, features may change, be added, or be removed without notice, and Service availability, performance, and support are provided on a best-effort basis without service-level commitments.

2.1 Service Modifications

Querra reserves the right to modify, add, deprecate, or discontinue any feature or aspect of the Service at any time. For paid Users, we will provide reasonable advance notice before discontinuing a material feature that you rely on, except where the change is required for security, legal compliance, or to address a critical bug. No such notice is required for free-tier Users. If you are dissatisfied with any change to the Service, your sole remedy is to export your data and close your account in accordance with §13.

2.2 No Service Level Agreement

Querra does not guarantee any specific level of uptime, availability, or performance. We make no commitment to respond to or resolve support requests within any particular timeframe. There is no service level agreement and no credits, refunds, or other compensation are available for any downtime, degraded performance, or service interruption, except as required by applicable law.

3. Your Content

The Service stores content you create or upload — surveys, survey responses, uploaded files, codes, annotations, synthesis documents, project metadata (collectively, “Your Content”).

You retain all rights in Your Content. You grant Querra a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, and display Your Content solely as needed to provide the Service to you and to perform our obligations under these Terms. This licence extends, only to the extent reasonably necessary, to (a) creating and retaining backup copies, and (b) winding down or transitioning the Service after termination, in each case in accordance with §13.

We do not use Your Content to train artificial intelligence or machine learning models, and we do not share Your Content with third parties for that purpose. Any product improvement activities — such as reviewing error logs or aggregated usage patterns — are conducted on de-identified or aggregated data and do not involve reviewing the substance of Your Content. If we offer optional AI features in the future, those features will only operate on Your Content with your explicit instruction at the time of use and will not retain Your Content for model training purposes.

You represent and warrant that: (a) you have all necessary rights and consents to upload Your Content to the Service and to grant the licence in this section; (b) you have obtained all required ethics approvals, institutional authorizations, and other regulatory clearances necessary to conduct the research activities for which you use the Service; and (c) your collection and use of Respondent Data complies with all applicable laws, including privacy laws applicable to your jurisdiction and the jurisdictions of your respondents.

3.1 Feedback

If you submit feedback, suggestions, feature requests, bug reports, or other input regarding the Service (“Feedback”), you grant Querra a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and incorporate that Feedback into the Service or any other product or service, without any obligation of confidentiality, attribution, or compensation to you. Querra has no obligation to act on any Feedback.

4. Respondent Data — Data Processing Addendum

When you use the Service to field a survey or upload data containing personal information of third parties (collectively, “Respondent Data”), the following terms apply.

4.1 Roles

You are the data controller (or equivalent role under applicable privacy law, such as “business” or “person carrying on an enterprise”). Querra is the data processor (or service provider) processing Respondent Data on your behalf and under your instructions.

4.2 Scope, Purpose, and Duration

Querra processes Respondent Data solely to provide the Service to you in accordance with these Terms and your instructions. The duration of processing is the term of your account, plus the limited deletion period described in §13. The subject matter is Respondent Data you submit to or generate within the Service. Categories of data subjects and types of personal information depend on the surveys and content you create.

4.3 Querra's Obligations as Processor

Querra will:

• process Respondent Data only on your documented instructions (these Terms constitute documented instructions; additional instructions may be communicated through Service settings or in writing);
• implement and maintain commercially reasonable technical and organizational security measures appropriate to the risk;
• notify you without undue delay after becoming aware of a personal information breach affecting Respondent Data;
• at the end of services, delete or return Respondent Data in accordance with §13, except as required by applicable law; and
• make available information reasonably necessary to demonstrate compliance with this section.

4.4 Sub-processors and Third-Party Services

The Service relies on third-party sub-processors (including hosting, storage, error tracking, analytics, and bot mitigation providers) to deliver the Service. The current list of sub-processors that may process personal information on our behalf is published in our Privacy Policy. We are not responsible for those providers' services, outages, or acts. Your use of any third-party service accessed through or in connection with the Service is subject to that provider's own terms.

4.5 Your Responsibilities

You are responsible for:

• obtaining all consents and providing all notices required by applicable law to your respondents;
• maintaining your own privacy notice describing your collection, use, and disclosure of Respondent Data;
• honouring respondents' rights under applicable privacy law (access, correction, deletion, etc.);
• complying with research-ethics requirements applicable to your study; and
• ensuring you have an appropriate legal basis for any special-category or sensitive personal information you collect through the Service.

5. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• field surveys or upload content that solicit, collect, or store information you are not legally permitted to collect, or that you lack a valid legal basis to process;
• collect, transmit, or store any of the categories listed in §5.1 (Prohibited Information);
• use the Service to harass, defraud, or harm respondents or any other person, including through deceptive surveys, dark-pattern recruitment, or coerced participation;
• upload content that is illegal, infringes intellectual property, contains malware, or that you do not have rights to upload;
• attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
• interfere with the Service or its underlying infrastructure (rate-limit evasion, denial of service, scraping at scale, circumventing quotas or access controls);
• resell, sublicense, or otherwise commercialise the Service except as expressly permitted;
• use the Service to send unsolicited communications outside the bounds of applicable anti-spam law (including CASL where applicable); or
• reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent applicable law expressly permits.

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms or that continued access poses a risk to the Service, other Users, or respondents. Any violation of this §5 that gives rise to a third-party claim against Querra is subject to your indemnification obligations under §11.

5.1 Prohibited Information

Regardless of legal basis or respondent consent, the Service may not be used to collect, transmit, or store any of the following:

• Government-issued identifiers (e.g., Social Insurance Number, Social Security Number, driver's licence number, passport number, tax identification number);
• Financial account numbers (e.g., bank account numbers, full credit card numbers, brokerage account numbers);
• Authentication credentials (passwords, PINs, security questions and answers);
• Biometric identifiers used for unique identification (e.g., voiceprints, fingerprint or face-recognition templates, retina or iris scans);
• Genetic data in raw form (e.g., genome sequences, genotype data); or
• Information sourced from or pertaining to minors (including video, image, audio, transcripts, or written content that relates to or identifies a minor).

These categories require specialised infrastructure and ethical safeguards that are outside the scope of the Service. If your research requires any of them, the Service is not the right platform.

We may suspend or terminate your account if we determine you have collected information of any of the categories listed above.

6. Fees and Payments

6.1 Fees for Services

You agree to pay Querra any fees for each Service tier you purchase or use (including any overage or add-on fees), in accordance with the pricing and payment terms presented to you at the time of purchase. Fees paid by you are non-refundable, except as provided in these Terms or when required by applicable law.

6.2 Subscriptions

Certain paid tiers of the Service are billed on a subscription basis. You will be billed in advance on a recurring periodic basis (each period is a “billing cycle”). Billing cycles are monthly or annual, depending on the plan you select. Your subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your account settings or by contacting us at privacy@querra.ca.

YOU MAY CANCEL AUTO-RENEWAL AT ANY TIME. YOUR SUBSCRIPTION WILL CONTINUE UNTIL THE END OF THE CURRENT BILLING CYCLE BEFORE TERMINATING. When your subscription ends, your account will revert to the free tier (if available) or be closed in accordance with §13.

6.3 Taxes

Prices listed do not include applicable taxes, levies, duties, or similar governmental assessments (including GST, HST, QST, or equivalent) unless otherwise stated or required by applicable law. You are responsible for all taxes associated with your purchase. If you are tax-exempt, provide documentation before your initial purchase and we will adjust your account accordingly.

6.4 Price Changes

Querra may change the fees for the Service at any time. For subscriptions, price changes take effect only at the end of the then-current billing cycle. We will provide you with advance notice of any change in fees. If you do not agree to the new fees, you may cancel your subscription before the change takes effect in accordance with §6.2.

6.5 Free Tier and Beta Period

During the open beta period, the Service is provided free of charge. We will give you at least 30 days' notice before any paid plan takes effect. Existing users will not be automatically enrolled in a paid plan; acceptance of fees only occurs upon your affirmative opt-in to a paid tier.

When paid plans are introduced, we intend to maintain a free tier with meaningful functionality. We will give existing users reasonable notice before any change to free-tier features that would adversely affect them.

7. Intellectual Property

The Service, including its software, design, graphics, and documentation, is owned by Querra and its licensors and is protected by copyright, trademark, and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal research purposes. No other rights are granted by implication.

7.1 Publicity

Querra may identify you by name and logo as a user of the Service in marketing materials, on our website, in investor communications, and in other promotional contexts. If you wish to opt out of this use, notify us at privacy@querra.ca and we will cease using your name and logo in new materials within a reasonable time. Any goodwill arising from the use of your name and logo will inure to your benefit.

8. Privacy

Our Privacy Policy, available at querra.ca/privacy, describes how we collect, use, and disclose personal information in connection with the Service. The processor obligations in §4 apply to Respondent Data.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUERRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE AGAINST ATTACK, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

You are responsible for maintaining your own backups of Your Content. We will make commercially reasonable efforts to keep CSV-format export of survey responses available to all tiers, and additional formats (PDF, Word, formatted reports) available to paid tiers, throughout your active use of the Service. Storage limits, transcription quotas, and project/survey counts vary by plan; see the pricing page for the limits that apply to your tier.

10. Limitation of Liability

10.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL QUERRA, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Aggregate Liability Cap

Subject to the carve-outs below, our aggregate liability under these Terms or in connection with the Service will not exceed the lesser of (a) the fees you paid to Querra in the twelve months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

10.3 Exceptions to the Cap

The cap above does not apply to: (i) your indemnification obligations under §11; (ii) either party's breach of confidentiality obligations; or (iii) any liability that cannot lawfully be limited or excluded under applicable law.

10.4 Jurisdiction Savings Clause

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply only to the extent permitted by law. In jurisdictions where the exclusions in §10.1 and limitations in §10.2 are not permitted by law, Querra is responsible to you only for losses and damages that are a reasonably foreseeable result of our failure to use reasonable skill and care, or that directly result from a material breach of these Terms. Nothing in these Terms limits any rights you may have as a consumer under applicable consumer-protection law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Querra and its directors, officers, employees, and agents from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service in violation of these Terms, including any violation of §5 (Acceptable Use); (c) your violation of any law or third-party right (including the rights of survey respondents or other research participants); or (d) your acts or omissions as a data controller for Respondent Data, including any failure to obtain required ethics approvals or respondent consents.

As a condition of indemnification, we will: (i) give you prompt written notice of the claim; (ii) give you sole control of the defence and settlement of the claim, except that we may participate at our own expense; and (iii) provide reasonable cooperation in the defence. You may not settle any claim that admits liability on our behalf or imposes any obligation on us without our prior written consent.

Nothing in this §11 limits Querra's right to seek damages or other remedies against you directly for losses arising from your breach of these Terms or your misuse of the Service.

12. Dispute Resolution

12.1 Informal Resolution

Before filing any legal claim against Querra, you agree to contact us at privacy@querra.ca with a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within 30 days of receipt. Neither party may initiate formal proceedings until this 30-day period has elapsed, except where injunctive or other equitable relief is urgently required to prevent irreparable harm.

12.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including the formation, interpretation, breach, or termination thereof) will be resolved by binding arbitration administered by the ADR Institute of Canada under its Arbitration Rules, rather than in court. The arbitration will be conducted in English, seated in Toronto, Ontario. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

12.3 Limitation Period

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year of the date on which the party asserting the claim first knew or reasonably should have known of the act or omission giving rise to the claim. Claims not brought within this period are permanently barred.

13. Termination and Data Return

You may stop using the Service at any time and delete your account through the Service or by contacting us. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms, the Service is being misused, or continued operation is impractical.

Data Return and Deletion. Upon termination of your account:

• You may export Your Content using the export functionality available in the Service for at least 30 days after termination, where applicable law and the circumstances of termination permit.
• Active-system copies of Your Content (including Respondent Data) will be deleted within 30 days of termination, except as required by applicable law.
• Backup copies are typically purged within 60 days of termination as part of regular backup-rotation cycles.
• We may retain aggregated or anonymised data that no longer identifies you or your respondents.

Any provision of these Terms that by its nature should survive termination will do so, including without limitation provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

14. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the date of the most recent revision. If we make material changes, we will provide notice through the Service or by email at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

Subject to the arbitration agreement in §12.2, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario for any dispute arising from or related to these Terms or the Service, except (a) we may seek injunctive or equitable relief in any court of competent jurisdiction, and (b) nothing in this section limits any non-waivable right of a consumer User to bring proceedings in the courts of their place of residence under applicable consumer-protection law.

16. General

Notices. We may give you legal or transactional notices by email to the address associated with your account, by message within the Service, or by posting to the Service. You may give us notice by email to privacy@querra.ca. Notice is effective on receipt.

Force Majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond reasonable control, including acts of God, natural disasters, network or infrastructure failures, denial-of-service attacks, government action, or labour disputes.

Severability and Waiver. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision does not waive our right to enforce it later.

Entire Agreement; Assignment. These Terms constitute the entire agreement between you and Querra regarding the Service and supersede all prior agreements, representations, and understandings. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Beta Services

17.1 Designation

Querra may designate certain features or the Service itself as a pre-release, alpha, preview, early access, or beta version (“Beta Service”). The Service is currently operating as a Beta Service.

17.2 Beta Terms

A Beta Service is offered as-is for testing and evaluation purposes. It does not represent a final or stable product and may contain bugs that cause system failures, errors, or data loss. Querra may choose not to release a commercial version of any Beta Service feature, and may remove or discontinue Beta features at any time.

If you are using a Beta Service, you must promptly cease using it if we request you to do so. In exchange for your use of a Beta Service, you agree that Querra may collect aggregated or de-identified data regarding your use of the Beta Service to improve and troubleshoot the Service and develop new features. This does not include reviewing the substance of Your Content and does not involve using Your Content to train AI or machine learning models.

17.3 No Warranties for Beta

QUERRA MAKES NO REPRESENTATIONS OR WARRANTIES FOR ANY BETA SERVICE, INCLUDING THAT THE BETA SERVICE WILL BE GENERALLY AVAILABLE, UNINTERRUPTED, OR ERROR-FREE, OR THAT YOUR CONTENT WILL BE SECURE OR NOT LOST OR DAMAGED. TO THE EXTENT PERMITTED BY LAW, QUERRA EXPRESSLY DISCLAIMS ALL WARRANTIES FOR BETA SERVICES. ANY USE OF A BETA SERVICE IS ENTIRELY AT YOUR OWN RISK.

17.4 Confidentiality

Features or functionality designated as Beta are confidential until officially launched. If you use any Beta feature, you agree not to disclose any non-public information about it to third parties without our prior written permission.

18. Contact

For questions about these Terms, contact: